Back office applications
Agencies specialised on organising of congresses and conferences used to have prepared series of rules and processes, helping them to organise more events in parallel. For this purpose is useful to build big company back office application, which collects information about all actual events.
Separate modules of the back office application are able to manage for example:
- Events administration
- Administration of participants of each event (database, registration, accommodation booking, social program booking etc.)
- On-line invoicing
- Printing reports
- Emailing
- Electronic payments (on-line credit card, identification of bank transfers)
- Administration of accommodation capacities
- Reports for managers (human resources, finances)
- Project management of events
- Etc.
Advantages of big back office application for congress or travel agency are:
- Common database of the clients and events
- Possibility to have one management report for all events
- Possibility to use system for all type of events
- Management of human resources in accordance with project management
- Planning of financial income and outcome
before building the back office application is necessary to analyse the processes - this will able to build a customised project. For application building a big amount of modules prepared beforehand is used, but always is necessary to customise all these modules for each client. All big applications are building from separate modules – this is easy for building, support and next development.
At least two experienced analytics are preparing each analyse.